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Privacy Policy

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Hamilton Spa & Pool Repairs

 

Hamilton Spa & Pool Repairs is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in accordance with the Privacy Act 2020 (New Zealand).

 

1. Collection of Personal Information

 

We may collect personal information from you when you:

Contact us by phone, email, or through our website

  • Submit an enquiry or booking request

  • Complete a Google Ads lead form

  • Request a call-back or quote

  • The information we collect may include:

  • Your name

  • Phone number

  • Email address

  • Suburb or location

  • Details about your spa or pool issue

 

2. Use of Personal Information

 

We collect and use your personal information for the purpose of:

  • Responding to enquiries and service requests

  • Contacting you to arrange repairs or servicing

  • Providing quotes and technical advice

  • Improving our services and customer experience

  • We will only use your personal information for the purpose it was collected or for closely related purposes.

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  • 3. Sharing of Information

 

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared where necessary to:

  • Carry out requested services

  • Comply with legal obligations

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4. Storage and Security

 

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely and only accessible to authorised personnel.

 

5. Access and Correction

 

You have the right to request access to, or correction of, your personal information at any time.To do so, please contact us using the details below.

 

6. Cookies and Website Analytics

 

Our website may use cookies or tracking tools (such as Google Analytics) to help us understand website traffic and improve user experience. These tools do not identify you personally.

 

7. Third-Party Services

 

Our website and advertising may link to third-party services such as Google Ads. These services have their own privacy policies, and we encourage you to review them separately.

 

8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

9. Contact Us

 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

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